CLICK & COLLECT INFORMATION

Click & Collect is now closed but you can still collect your order at the Devon festival.available.

You can collect from the Gone Wild Festival merch stand during the festival. Please note, this is for ticket holders attending the festival only.

    Click & Collect Terms & Conditions

    1. Availability of Products

    All products shown on this website are available for click and collect at Gone Wild Festival. Product stock will be allocated for all confirmed orders.

    2. Collection Process

    By checking out, the customer agrees to these terms and conditions and must choose a location to collect their order from the merch stand. The customer must bring their order confirmation when collecting their order and show a member of staff their order confirmation number.

    The customer must not collect their order at a different location to the one chosen at checkout. This enables our merchandise teams to fulfil orders in a fair and timely manner, improving the click and collect service for all customers.

    3. Order Confirmation and Notification

    Once the customer has placed an order, they will receive a confirmation email that includes their chosen location for their order collection. This is followed by an email confirming the products have been allocated for their order and will be ready for collection at the chosen festival location.

    4. Operating Hours

    Our click and collect service will be in operation whilst the merchandise stand is open during the festival. 

    5. Uncollected Orders

    All orders that are not collected during the festival will be cancelled from Monday, 12th August 2024 (Norfolk) and Monday, 26th August 2024 (Devon). We are not able to facilitate a delivery service for home delivery during this time or after the festival for all orders placed for click and collect.

    6. Returns and Exchanges

    Due to stock demands and stock allocating for click and collect orders, we do not offer an exchange or order adjustments. The customer should thoroughly review their order before purchasing. Customers are advised to read our returns policy for more details or if they are unhappy with the product received.

    By placing an order for click and collect, you agree to abide by these terms and conditions.